Shipping policy

SHIPPING, DELIVERY & SETUP POLICY

At Big Day Celebrations and Events, we do not just ship boxes—we deliver experiences. Because our store offers both professional on-site venue installations and shippable DIY products, our shipping and delivery terms are divided into two distinct categories.

🚚 Part 1: Event Installations & Corporate Deliveries

(Applies to all Balloon Tiers, Backdrop Rentals, and Corporate Retainer Contracts)

We do not use third-party mail carriers (like UPS or FedEx) for our event packages. Our in-house production team handles 100% of the transport, safety rigging, inflation, and structural setup to guarantee quality control.

1. Service Radius & Travel Surcharges

  • Base Service Zone: Delivery and professional setup are entirely FREE for all venues located within a 20-mile radius of our headquarters in Clearfield County, PA.

  • Extended Travel Zone: We proudly service up to a 75-mile maximum radius. Venues located between 21 and 75 miles away will automatically be assessed a clear travel surcharge of $1.00 per mile for the distance beyond the initial free 20-mile zone.

  • Outside Our Radius: We do not deliver or service venues located further than 75 miles from Clearfield County unless a custom corporate travel contract is negotiated in writing via email prior to booking.

2. On-Site Delivery Requirements & Access

  • The Window: The Client must secure an uninterrupted venue access window of at least 2 to 4 hours prior to the event start time for our crew to unload, inflate, and build structures safely.

  • Site Preparation: The setup area must be fully cleared, clean, and ready upon our arrival. Our team will not move furniture, clear venue trash, or perform third-party tasks.

  • Delays & Lockouts: If our crew is locked out, delayed by venue management, or cannot access the designated space within 30 minutes of our scheduled arrival, a $50 late-arrival fee will apply per half-hour. If access is not granted within 1 hour, the delivery is considered legally forfeited, and no refunds or credits will be issued.

📦 Part 2: DIY Balloon Kits & Retail Product Shipping

(Applies exclusively to shippable retail items, standalone DIY kits, and small party accessories)

If you are purchasing a standalone retail product or a DIY Balloon Arch Kit to build yourself, the following mail transit terms apply:

1. Processing & Handling Times

  • All retail and DIY orders have an administrative handling time of 4 to 6 business days to pull custom color selections, pack specialized hardware, and process the order before it leaves our facility.

  • Orders are processed Monday through Friday (excluding major holidays). Orders placed on weekends will begin processing on the following business day.

2. Transit Times & Tracking

  • We ship retail items using standard domestic ground carriers (USPS, UPS, or FedEx).

  • Estimated transit time is 3 to 7 business days after the processing period is complete.

  • As soon as your package is scanned by the carrier, an automated tracking number will be sent directly to the email address or phone number provided at checkout.

3. Missing, Delayed, or Damaged Mail

  • Big Day Celebrations and Events is not responsible for shipping carrier delays caused by weather, customs bottlenecks, or logistical backlogs.

  • If a DIY kit arrives damaged by the mail carrier, you must contact us at our support email within 48 hours of delivery with clear photos of the damaged packaging and product so we can initiate an insurance claim and process a replacement item for you.